Terms of Service

1. Introduction & Agreement to Terms

Welcome to WENEBA GmbH ("we", "us", or "our"). These Terms of Service ("Terms") govern your use of our website https://www.wenaba.com (the "Site") and the purchase of any products offered through the Site.

By accessing or using the Site, placing an order, or otherwise interacting with our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site or services.

Our webshop is intended for customers located in the European Union. By using our services, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.

2. Products, Orders & Availability

2.1 Product Information

We strive to ensure that all product descriptions, images, pricing, and availability shown on our Site are accurate and up-to-date. However, we do not guarantee that all information is error-free, complete, or current. Product packaging and materials may differ from what is displayed online.

2.2 Third-Party Brands

Our webshop offers products from a variety of third-party brands. We do not manufacture all items sold and are not liable for any manufacturing defects. Responsibility for product warranties or guarantees lies with the respective manufacturers, unless otherwise stated.

2.3 Own-Branded Products

Over time, we may offer products under our own brand. These items will be clearly labeled as such and may be subject to separate warranty terms provided by us.

2.4 Order Acceptance

All orders placed through our Site are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, suspected fraud, or breach of these Terms.

2.5 Dropshipping & Fulfillment

Many of our products are fulfilled by third-party logistics partners or shipped directly from manufacturers or suppliers (dropshipping). Delivery times, packaging, and tracking details may vary depending on the fulfillment partner involved.

2.6 Pricing & VAT

All prices listed on the Site are in Euros (€) and include VAT unless otherwise stated. Delivery charges are calculated and displayed at checkout. We reserve the right to change prices at any time without prior notice.

3. Shipping, Delivery & Returns

3.1 Shipping Areas

We currently ship only to countries within the European Union. Orders placed for delivery outside the EU will not be accepted.

3.2 Delivery Times

Estimated delivery times are provided at checkout and vary depending on the product and fulfillment partner. While we aim to deliver within the estimated timeframe, delays may occasionally occur due to supplier issues, logistics partners, or external factors beyond our control. Delivery timeframes are not guaranteed.

3.3 Shipping Costs

Shipping charges are calculated based on the delivery address, product weight/size, and the fulfillment method. Final shipping costs are shown at checkout before payment.

3.4 Tracking & Notifications

Once your order has been dispatched, you will receive a shipping confirmation email including tracking details when available. Some items may arrive in separate packages if fulfilled by different partners.

3.5 Risk of Loss

Risk of loss or damage to products passes to you upon delivery. Please inspect your order upon receipt and contact us immediately if any items are missing or damaged.

3.6 Returns & Right of Withdrawal (EU Consumers)

As an EU customer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, you must notify us within the 14-day period.

You then have an additional 14 days to return the product(s) at your own expense. Products must be unused, in their original condition, and returned with all original packaging and accessories.

Certain products may be excluded from return due to hygiene or safety reasons (e.g., opened nutrient solutions or consumables). These exclusions will be clearly indicated on the product page where applicable.

3.7 Refunds

Once returned items are received and inspected, we will process a refund to your original payment method within 14 days. We reserve the right to deduct an amount for any loss in value if the product has been handled beyond what is necessary to assess it.

4. Use of Products & Legal Disclaimer

4.1 Intended Use

Our products are intended solely for the legal indoor cultivation of plants, as permitted by applicable laws within the European Union. By purchasing from our webshop, you confirm that you will use the products in compliance with all local, national, and EU laws.

4.2 No Encouragement of Illegal Activity

We do not promote, encourage, or condone the use of our products for the cultivation of illegal substances or any unlawful activity. It is your sole responsibility to ensure that the possession and use of any product purchased from our Site complies with the laws of your country and jurisdiction.

4.3 Limitation of Liability

We shall not be held liable for any direct, indirect, or consequential damages resulting from the misuse or unlawful use of our products. This includes but is not limited to legal consequences, injury, property damage, or crop failure.

4.4 Product Safety

Some products (such as lighting systems, electrical components, and nutrient solutions) may require careful handling and proper installation. Always follow the manufacturer’s instructions and safety guidelines. If you are unsure how to use a product safely, consult a qualified professional.

4.5 Age Restriction

Our products are not intended for purchase or use by individuals under the age of 18.

5. User Accounts & Privacy

5.1 Optional Account Registration

Customers may choose to create an account to manage orders, save preferences, and access additional features. Account creation is optional and not required to place an order.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you believe your account has been compromised, please notify us immediately.

5.2 Personal Data & Privacy

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy. This includes data provided during checkout or account creation, such as your name, contact information, shipping address, and payment details.

We only collect data necessary to fulfill your order, provide customer service, and — if you opt in — send you marketing updates or newsletters. You can unsubscribe from marketing communications at any time.

5.3 Data Sharing

We may share your data with trusted third parties (such as payment processors, logistics partners, and IT service providers) solely for the purpose of processing your order and operating our webshop. All such partners are contractually obligated to handle your data securely and in compliance with applicable data protection laws.

5.4 Data Access & Deletion

You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, please contact us at [insert contact email].

6. Payment Terms

6.1 Accepted Payment Methods

We accept a variety of secure payment methods, including but not limited to:

• Credit and debit cards (Visa, Mastercard, etc.)
  
  

• PayPal
  
  

• Bank transfers (if available)
  
  

• Other regionally supported payment options displayed at checkout
  
  

All transactions are processed in Euros (€).

6.2 Payment Processing

Payments are processed through trusted third-party payment providers. We do not store your full payment details on our servers. By submitting payment, you agree to the terms and conditions of the relevant payment processor.

6.3 Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation via email. This confirmation does not constitute acceptance of the order — acceptance occurs when the products are dispatched.

6.4 Failed or Delayed Payments

If your payment is declined, the order will not be processed. If payment is delayed (e.g., in the case of bank transfer), fulfillment will not begin until full payment is received.

6.5 VAT & Invoicing

All prices include VAT unless otherwise stated. A VAT invoice can be provided upon request. For business customers with valid EU VAT numbers, we may offer VAT-exempt invoicing in accordance with applicable tax laws.

7. Intellectual Property & Site Use

7.1 Ownership of Content

All content on the Site — including text, images, graphics, logos, videos, product descriptions, and site design — is the property of [Your Company Name] or its content providers and is protected by copyright, trademark, and other applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or publicly display any part of the Site without our express written permission, except for personal, non-commercial use.

7.2 Trademarks

Our company name, logo, and any other product or service names displayed on the Site may be registered or unregistered trademarks of [Your Company Name]. Unauthorized use of any trademarks is strictly prohibited.

7.3 User-Generated Content (if applicable)

If you submit reviews, feedback, or other content through the Site, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with our business. You confirm that any content you submit does not infringe on the rights of others.

(This clause can be removed or adjusted if you're not accepting any user content yet.)

7.4 Acceptable Use

You agree not to use the Site:

• For any unlawful purpose or to promote illegal activity

• To attempt to gain unauthorized access to our systems

• To transmit malware, spam, or disruptive content

• To infringe on our intellectual property rights or those of others
  
  

We reserve the right to restrict or terminate access to the Site for users who violate these rules.

8. Liability, Warranties & Disclaimers

8.1 Product Warranties

Unless otherwise stated, all products are covered by the warranty terms provided by their respective manufacturers. We do not provide additional warranties beyond those required by law. For our own branded products (where applicable), specific warranty information will be provided at the time of sale.

8.2 No Guarantee of Availability

We strive to keep the Site running smoothly and product availability up to date. However, we do not guarantee that the Site will be uninterrupted, error-free, or that all products shown will be in stock at all times.

8.3 Limitation of Liability

To the fullest extent permitted by law, [Your Company Name] shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Site, services, or products — including, but not limited to, loss of profits, data, or crop yields, or legal issues arising from misuse of products.

Our total liability for any claim arising under these Terms shall not exceed the amount paid by you for the product or service in question.

8.4 Legal Use Disclaimer

As stated in Section 4, our products must be used in accordance with applicable laws. We are not responsible for how customers use the products once delivered. It is your responsibility to ensure compliance with local laws regarding cultivation or product handling.

8.5 Force Majeure

We are not liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, labor strikes, supply chain disruptions, war, pandemic, or government action.

9. Termination, Suspension & Governing Law

9.1 Account Suspension or Termination

We reserve the right to suspend or terminate your access to the Site and services at any time, without prior notice, if we believe you have violated these Terms, used the Site unlawfully, or interfered with the operation of our webshop. This includes abusive behavior, attempted fraud, or misuse of products.

If your account is terminated, any pending orders may be canceled at our discretion and a refund may be issued where applicable.

9.2 Voluntary Account Closure

You may delete your user account at any time by contacting us at [insert contact email]. This will result in the loss of access to your order history and saved preferences. Data associated with your account will be handled in accordance with our Privacy Policy and applicable data retention laws.

9.3 Governing Law & Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of Germany. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Germany.

Nothing in this clause limits your rights as a consumer under applicable EU laws.

9.4 Online Dispute Resolution

If you are a consumer within the EU, you may also be entitled to use the European Commission’s Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr

9.5 Language

These Terms are written and enforced in English. Translations, if provided, are for informational purposes only and do not constitute a binding legal version.

10. Contact Information & Updates to Terms

10.1 Contact Us

If you have any questions about these Terms, your order, or our services, please contact us at:

[Your Company Name]
[Your Business Address in Germany]
Email: [your@email.com]
Phone (optional): [insert if available]
Business Registration Number (optional): [insert if available]

10.2 Updates to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect once posted on this page, with the "Last updated" date revised accordingly.

We encourage you to review the Terms periodically. Continued use of the Site after any changes constitutes your acceptance of the revised Terms.